- Nemo Latam opens physical offices in Peru, allowing users to buy and sell Bitcoin with face-to-face support.
- Physical locations aim to improve trust in cryptocurrencies, offering personalized service to address user concerns quickly.
Bitcoin purchases are becoming increasingly common in physical locations across Peru. A U.S.-based cryptocurrency platform, Nemo Latam, recently opened a physical office in Lima to provide face-to-face services for clients.
This move aims to strengthen customer trust by offering personalized service, something often missing in the cryptocurrency space where users rely heavily on automated systems.
Nemo Latam’s decision to establish a physical presence is intended to improve accessibility for users and foster confidence in a sector that is often associated with uncertainty.
“This is an innovative step that marks a historic milestone for the local market, as it promises to transform the user experience by offering in-person and personalized attention that eliminates the dependence on bots and faceless websites,” the platform’s team explains in its statement.
According to the company, offering in-person support allows users to ask questions and receive immediate feedback from a trained staff, primarily composed of Peruvian women. This initiative also reflects the company’s commitment to inclusion and diversity within the technology and finance industries.
This approach is not new in Peru. Another platform, 9780Bitcoin.com, has been providing in-person services for years, with multiple locations across the country and even an expansion into Brazil. The goal for these companies is to promote the continued growth of cryptocurrency adoption in Peru, a country that has seen a surge in interest in recent years.
Peru ranks as one of the top 50 countries globally for cryptocurrency adoption, according to a study by Sherlock Communications.
Chainalysis also places Peru in the 42nd spot worldwide for its use of cryptocurrencies, reflecting the country’s growing interest in these digital assets. This rise in adoption is largely driven by Peruvians seeking alternatives to manage rising living costs following a period of economic contraction.
Bitcoin has become particularly popular in indigenous communities, where many residents had never held a bank account. Through Bitcoin, these individuals are learning to take control of their own finances. Additionally, this increased interest in cryptocurrencies has attracted businesses to the country, with more companies considering opening offices in Peru.
Peruvian authorities are now exploring the possibility of launching a digital sol, a central bank digital currency (CBDC), to compete with cryptocurrencies.
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